Can We Talk?

Bosses who say they want honest feedback should look for ways to get employees to open up ... and then listen to what the workers have to say.

Manny is the owner and general manager of a small car dealership with 10 employees, similar to many small businesses that install, maintain and pump septic systems.

On numerous occasions, Manny boasted that his company operates like a close-knit family. He is proud of the way...

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