EditorialProtecting Systems and Customer Base

Protecting Systems and Customer Base

Pennsylvania contractor turns to a maintenance contract program to ensure proper care of systems it installs, as well as to lock in long-term profits.

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Since 2003, septic pumper Jeff Rachlin has offered customers maintenance agreements to cover routine system care and warranties to cover systems over time.

Rachlin operates OnSite Management Inc. in West Chester, Pa. He and two business partners, Bud Baroni and Derald Hay, design,...

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