An upset customer calls to complain about a product or service, and you’re completely caught off guard. Do you fly off the handle right along with him? Or do you respond in a calm, thoughtful way that salvages and even strengthens your relationship? A high-pressure scenario doesn’t...
Turn the Frown Upside Down
Explore five techniques to transform customer frustration into a stronger business relationship
Popular Stories
Discussion
Comments on this site are submitted by users and are not endorsed by nor do they reflect the views or opinions of COLE Publishing, Inc. Comments are moderated before being posted.