Keep 'Em Happy

Whether it’s remediation over replacement, carefree maintenance contracts or one-stop shopping, Charlton Septic Service zeroes in on customer satisfaction solutions
Keep 'Em Happy
The Charlton Septic crew includes (from left) Dave Markowski, Robert Grant, Kevin and Wendy Loukes and Dylan Helo.

Kevin Loukes, owner of Charlton Septic Service in Charlton, N.Y., is a study in resourcefulness during challenging economic times.

Since Kevin and his wife, Wendy, founded the company in 2004, they’ve increased business volume by capitalizing on larger regulatory and economic...

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