A Watchful Eye

Pennsylvania’s OnSite Management grows its maintenance contract business to provide quality, routine care for customers’ septic systems and build a more consistent revenue stream.
A Watchful Eye
Owner Jeff Rachlin (right) prepares to inspect a septic tank as vacuum truck operator Dave Wilkerson evacuates the contents.

To improve cash flow, operate more efficiently, lower prices, and boost customer loyalty while fending off competitors, OnSite Management Inc. in West Chester, Pa., employs a simple and inexpensive tool: maintenance contracts.

Jeff Rachlin, who owns OnSite Management along with...

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