![Great Customer Service Starts at the Top](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-01-18_building_the_business_-_kate_zabriskie_-_service.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=c8b7faa19f3c2cb41608cd40ada0f21f)
Does your small business have a customer service problem? Too often, business owners or managers recognize they have a service issue, yet their efforts to address shortcomings fail to solve the problem. In the worst cases, customer service initiatives backfire and motivate people...