Kate Zabriskie develops customer service strategies and training programs as president of Maryland-based Business Training Works. For more information, visit www.businesstrainingworks.com.
"The worst customer service experience ever! The driver arrived an hour late for the appointment and was surly. Stay away!!!”
“They made a mess of the yard digging up the septic tank and then dragged filthy, dripping hoses across the yard, leaving a trail of waste. Yuck!” ...
