Kate Zabriskie develops customer service strategies and training programs as president of Maryland-based Business Training Works. For more information, visit www.businesstrainingworks.com.
Did you see what she wore to work today? What was she thinking? This is a workplace, not a dance club! How does he not know to bring a notebook and a pen to a meeting? Do I have to tell him everything? Did you know his mother called human resources to find out when he would be...
