![Why Your Employees Aren’t Performing and What You Can Do About It](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-06-19_building_the_business_-_zabriskie.jpg__copy_200128_093327.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=603f57c1e0d497306050da707f1a22af)
Kate Zabriskie is president of Business Training Works, a Maryland-based talent development firm. Reach her at www.businesstrainingworks.com.
I can’t believe we spent a huge amount on customer-service training, and our staff still doesn’t consistently give great service. What a waste!
We sent out a memo explaining the summer dress code. I thought it was pretty clear, but the intern showed up dressed for a night at...