The Right and Wrong Way to Praise Your Crew

In the midst of your busy season, remember to show sincere appreciation for front-line workers who keep the trucks moving and the vacuum pumps running.

Your crew has been facing wall-to-wall service runs — with a few emergency calls thrown in just to keep the pumping business interesting. In fact, there may be days when darkness will greet you at the beginning and the end of the workday. Overtime will be the rule rather than the...

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