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California’s FarWest Sanitation learned that long-term business growth is achieved when old-fashioned customer care intersects with smart use of new technologies.

Landscape designer Wynn Nielsen shares her top tips for drainfield ground cover and the “badass’’ list of plants homeowners should avoid at all costs.

Pennsylvania’s Scott Hess found success and satisfaction in his second venture by involving extended family and focusing on core septic and portable sanitation services.

Channel positive customer feedback into one of the most potent and cost-effective marketing tools available.