The top priorities are to stay safe while working in the field and educate customers about proper septic system care.

‘With a well-trained professional organization of contractors and maintenance professionals, our industry can provide environmentally and socially responsible solutions to wastewater treatment.’

As Virginia’s Jamie Miller focused on diversification and cross-training, profits soared, the crew prospered and customers kept calling back.

It’s not a good look when customers reach out to your Facebook page and see you haven’t promoted your company’s products or services in the past five years.

Give that manager’s job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome.