Have a few unhappy customers made it their business to burn you through website or social media complaints? Here’s how you can turn around your online reputation.

Georgia’s Neal Bennett is the septic service version of Bob the Builder, always ready with the right tool to get the job done efficiently.

Coming back from devastating wildfires, a California county wants to hasten onsite system permit approvals and allow more granny pods.

Customers get a live response on the phone and see the boss on every job site as JCL Septic Service relies on old-fashioned service values.

Indiana’s Steven Shankster counts on his wastewater trade association and his right-hand man to better serve customers and enjoy business ownership.

The Answer Man says professional responsibility should prompt pumpers to refuse requests to clean a septic tank through a 4-inch pipe.

Strong homeowner education is crucial to safe groundwater in a state with access to few municipal treatment plants and a tradition and topography that favors decentralized treatment.

With shifting costs and new options for coverage, it’s high time to check if your wastewater company has adequate protection.