Inside the November 2015 Issue of Pumper
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Issue Archive
![Do You Need A Pumping Partner To Provide Breakthrough Service?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fimg_0389.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=44e8e0e43f9f51041b981f11712b8a8e)
Cover Story
Working the frontier of US energy exploration in North Dakota, Big Muddy Septic Service and restroom provider Spot-A-Pot take a tag team approach to customer satisfaction.
Product Focus - November 2015
Product Focus
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Visit the site daily for new, exclusive content. Read our blogs, find resources and get the most out of Pumper magazine.
What Are the Keys to Customer Service?
Overheard Online
The septic contractors with the biggest profit margins and the most loyal customers do whatever it takes to fix problems.
![14 Tips For Building Employee Satisfaction](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-11-14_building_the_business_timothy_bednarz.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=4081f88bd039cae53730fe40d4d622fa)
Building the Business
Help your crew realize career goals, have a voice in important decisions and feel valued by managers.
![Classy Truck Of The Month - November 2015](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-11-15_classy_truck_-_irwins_septic_180212_133902.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=03b99967695110c6417a6a45b2a69ff3)
Classy Trucks
We feature Irwin Septic Tank Cleaning, Midwest City, Oklahoma.
![Focus on Advertising and Marketing That Pays Off](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Ferik_gunn_2010_180212_133901.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3af780a361c9e13d793dbdf5a52433fb)
Money Manager
Figure out what’s bringing in the business, and quit wasting time and money on things that aren’t.
![Survival Tips: Navigating Small-Business Ups And Downs](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Friseptic_008.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=dd9409d80456c7d86e764e0efbdd1543)
Profile
For three generations, Rhode Island Septic Services has utilized vastly improving onsite technology to provide customers with more efficient pumping and repair work.
![Make Grease a Gateway to Pumping Profits](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-11-15_pumper_interview_-_grease_masters.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=9f881a5eeb4fb6b19a98291ab93a0674)
Interview
Look for new customers with commercial kitchens, then offer grease trap cleaning and other services to build more revenue onto every invoice.
![Multipurpose Hauler Carries Restrooms, Pulls Trailer](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Famthor_2.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=a593e1830add5439e2cae0dff5346d67)
WWETT Spotlight
Amthor Matador Flat Vac tank can hold up to 2,000 gallons and haul up to 12 units for delivery.
![Discourage Do-It-Yourself Inspections](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fjim_kneiszel_2009_180212_133852.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=0560ad922a0b970e414fab761571a082)
Reading Between the Lines
When unprepared homeowners start poking around in the septic tank, bad things can happen. Tell them to call a professional.
NAWT Vacuum Truck Training Planned for the WWETT Show
NAWT
![Tech Tips For Diluting Pharmaceuticals In Wastewater](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fanswer_man_-_jim_anderson_180212_133851.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3e549af120e332224e4d8f50cff0cd51)
Septic System Answer Man
Trace amounts of chemicals – the byproduct of prescription medicine usage – can linger in onsite systems. Septic service best practices can help solve this groundwater issue.
![Building It Back In Bama](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-11-15_states_-_dave_roll.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=8f9e7361d1f008e4d2e6d1c2e510c7f4)
State of the State
Alabama wastewater professionals re-energize their state association, promote training, certification and volunteer work.
Federal EPA Has Authority to Set Chesapeake Bay Cleanup Standards
Rules and Regs
Industry News - November 2015
Industry News
![Coxreels Attachment Designed To Protect Hose From Strain Damage](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_coxreels_hose_strain_relief_kit.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=5fe9b18ef0110775c4b220d02e114736)
Product Spotlight
Product News - November 2015
Product News
![Grease Digester Helps Keep Drainline Clear](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Flenzyme_trap-cleer_case_study.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3b9835899b25ce2649a48ab3710bb320)
Case Study