Inside the January 2018 Issue of Pumper
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Issue Archive
![Sometimes You Have to Stick to What You Do Best … and Success Will Follow](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fjts_33.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=5fdfe9db266f9bc2c45d08d693f8cf2a)
Cover Story
In Arizona’s high desert, JT’s Septic subtracted services and added revenue to keep pace with an economic revival.
![Is It Time to Raise Your Starting Wage?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fjim_kneiszel_2009_180212_132107.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=242a839bf9f34ee0ec1b385492050ae9)
Reading Between the Lines
You ask a lot of septic service or portable sanitation technicians. Is it wrong for them to ask more of you?
![Young Guns Bring Mad Business Skills to This Michigan Pumping Company](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2F2017_08_30_plummerswaste_37202.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=8bedec22d7e0d24e7e5ff7b9eb7f3343)
Profile
A new generation of leaders at Plummer’s Waste Group oversee expanding services, boost technology and implement successful employee training programs.
![Great Customer Service Starts at the Top](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-01-18_building_the_business_-_kate_zabriskie_-_service.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3d5b978c0bc1b5adb3c6106553e1a13a)
Building the Business
Follow these people-pleasing steps to land more customers and keep them coming back for more.
California Moves Toward Toilet-to-Tap Wastewater Recycling
Rules and Regs
![What’s Your Best Strategy When a Business Partner Goes Bankrupt?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Ferik_gunn_2010_180212_132103.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=29f756c198569f8e093775354066c548)
Money Manager
If you’re a creditor, keep your cool, pay attention, and don’t expect a miracle.
![Plenty of Insurance Coverage Protected His Business, Life Savings](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-01-18_pumper_interview_-_james_penner.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=2e68a1d5b99b1ce1e871f109b2865811)
Interview
Pumper James Penner was the rare small-business owner who carried personal workers’ compensation insurance in addition to covering employees. And it paid off big after a horrifying crash.
![Is It Time to Rethink Daily Water Use Numbers?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fanswer_man_-_jim_anderson_180212_132101.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=ea95fd52088fb80bfe384b11f55d262f)
Septic System Answer Man
Low-flow toilets and education about conservation are driving down water use per capita. So is it time to change the way septic systems are sized?
![Should You Go With New Tires or Retreads?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fronnie_tamez_-_truck_corner.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=de00b0f1303af3db368544ff10acef41)
Truck Corner
Your budget for new rubber and ability to deal with occasional blowouts may be determining factors in your decision on how to keep rolling down the road.
![From Heavy Clay to Bedrock, Every Onsite System Is a Challenge](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fall_clear_-_4.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=3d342579c8a9d780c6cc466a98a1bf50)
States Snapshot
The crew at All Clear Pumping & Sewer has its hands full pumping septic tanks and installing new systems in Jefferson City, Missouri.
![Classy Truck - January 2018](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-_classy_fiedlers.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=42e3d59440311000e6d09388cd9f24b4)
Classy Trucks
Fiedler’s Your Pumping Specialists, Royalton, Minnesota
Industry News - January 2018
Industry News
![Two steps toward glistening restrooms](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_thetford_profresh.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=f87a3e0f3112bfe08cdf0ce60984fb51)
Product Spotlight
Product News - January 2018
Product News
Product Focus - January 2018
Product Focus