Inside the April 2018 Issue of Pumper
![Nancy Gump and Her Team at Andy Gump Temporary Site Services Build on a Family Legacy](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2F104.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=38f9f7dd71845d2e05f7b40fbf357b65)
The daughter of the late Barry Gump is intent on carrying on a family tradition — more than 60 years of customer service and innovation
![Three Ways to Satisfy a Disgruntled Caller and Get Off the Phone](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-_04-18_building_the_business_-_kate_zabriskie.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=a678d755c41d93280c62f6075f9961e6)
You want to answer all of their questions about pumping or portable sanitation, but you want to dispense the information and get on with the day.
![You Can’t Beat a Reputation for Cleanliness in the Portable Sanitation Industry](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fchardon_13.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=9e2d7e44b2ab9b6d57b339c0e1ee41c2)
Spotless restrooms are the key to success for Cristine Glass and Ohio’s ASAP Sanitary Services.
![This Pennsylvania Pumper Shows His Passion for Classic Country Music](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2F20170813_181836.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=5a311794edf376a5f487922351b6d2d2)
Rodney Loeb opens the doors of his septic service shop to a popular gathering of pedal steel guitar players.
![Classy Truck - April 2018](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fp-__-_classy_-_grand_island_waste.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=ecc436c39318739dab780ffb0492f1e4)
![We Must Reverse the Aging of the Wastewater Industry](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-04-18_snapshot_4.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=60cfefe947fbbf73aedb24c6e4a1e4e1)
As many pumpers and installers are hitting retirement age, the need to bring younger people into our service companies is reaching a critical stage.
![It’s Bad Advice: You Want Another Bedroom? Just Add a Closet!](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2FAnswer-Man-Jim-Anderson_180403_134109.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=ba247c0ef9e53099b13d7ca0c3902f05)
There are consequences when your clients exaggerate the number of bedrooms when selling a house.
![Drone Photography Will Take Your Business to New Heights](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Flucian_witmer_headshot.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=96cd255af97f5c5d45c0fc36de726e29)
Aerial photos and videos will demonstrate the extent of work you do for customers and help educate the public about septic system operation and maintenance.
Extending credit requires a policy and strategy for collecting your money when clients don’t pay up.
![Portable restroom company uses new cleaner to remove graffiti](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fsurco_case_study.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=08466aa577b3a2ed0ad88760d8d6096c)
![Treatment system a fit for sensitive areas](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_norweco_hydro-kinetic_green.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=e2a1bdfa90bffa33bc859396575eb4f9)
![Classy Truck - April 2018](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fclassy_smiths_sanitary_11-16.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=d8508c7d85561b03546656bd4d773b8f)