Inside the May 2019 Issue of Pumper
![Connecticut’s Chiarella Family Overcame a Rough Business Beginning](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fdanbury_septic_2018-111.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=bef7270a6623041458904ebb15799a39)
The first truck at Danbury Septic Tank Service went up in flames, but the small family pumping business recovered and has enjoyed a long, satisfying ride.
Florida’s governor, Legislature push for onsite system oversight, periodic inspections.
Tactical use of online reviews, reputation-building techniques and automation of systems will bring customers to your door faster.
![Want to Make a Difference as a Pumper? Get Involved With a Trade Association and Run for Office.](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fdaniels_29.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=0f5741db2fc4b5954a17762b32b6a2c6)
Michigan’s Raymond Daniels is dedicated to helping his customers, improving his industry and becoming an effective citizen legislator.
It seems like every occupant in a home these days needs a private privy. And at the same time, homeowners have less of an understanding of how their septic system works.
![Camera and Sonde Locator Used to Trace Waterlines](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fvivax-metrotech_case_study.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=050df94ea8f5a67892bf05fbef81673a)
![Baldwin Filters EnduraCube Air Filters Promoted for Dirty-Air Environments](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_baldwin_filters_enduracube.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=f47d3abd0936311a15cae1298b415a96)
![Classy Truck - May 2019](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fclassy_master_rooter_10-17.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=99240e638ef52c3d173627ea69c9c67b)
![Nova Scotia Wastewater Pros Working Closely With the Department of Environment](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fns_-_2.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=28521e228b447b5d8384bd8d2871d67e)
More residents in this lightly populated province utilize onsite systems than municipal wastewater treatment, so customer education is an important job for local installers and pumpers.
![You’re Not Just a Pumper. You’re a Teacher!](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2FAnswer-Man-Jim-Anderson_190501_110945.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=8456a961b9b437ea10756672128b5d57)
Service is more than pulling a lid and pumping a tank. Take time to educate the customer to encourage better care and longer life for their septic systems.
EDEN Delmarva takes on problem of developers abandoning cluster septic systems and leaving no way to ensure they continue to operate properly.
Employee ownership comes in many forms. Is one of them right for your operation?