Inside the May 2020 Issue of Pumper
![Chippewa Septic Service Follows the Philosophy to 'Do Things Others Wouldn’t Do'](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fdlr16184.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=dc419475083c55099a296ecbafd586df)
Travis Simet is fearless behind the wheel as he faces down the toughest winter conditions to provide quality service for his rural Wisconsin customers.
![Are You Treating Customers Right? Do They Think So?](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2FRodney-Coop.jpg?crop=focalpoint&fit=crop&fp-x=0.47&fp-y=0.365&h=75&ixlib=php-1.1.0&q=75&w=75&s=90f6c5512badf3fec9857ba04c1251e9)
Perception is reality for customers, and clear communication will reinforce that you respect them and appreciate their business.
![Ballooning Fleet Vehicle Insurance Premiums Threaten Pumpers](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2FJoanKoehne.jpg?crop=focalpoint&fit=crop&fp-x=0.495&fp-y=0.395&h=75&ixlib=php-1.1.0&q=75&w=75&s=09a2ce89a1595a93d8e193bd2952557b)
Insurance companies say they miscalculated rising cost of repairs and jury awards and can no longer offer commercial coverage.
![Lake George Inspection Training Attracted Surprising Crowds](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fchris_navitsky_headshot.jpg?crop=focalpoint&fit=crop&fp-x=0.455&fp-y=0.325&h=75&ixlib=php-1.1.0&q=75&w=75&s=764d643408242d7f4d2ceb98abacfafd)
Onsite programming strikes a chord with upstate New York wastewater professionals interested in preserving a clean watershed.
While some good observations can be made in a full tank, every nook and cranny will be exposed if you pump it out first.
![Kansas Could Use a Statewide Septic Code](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-05-20_snapshot_ks_-_1_copy.jpg?crop=focalpoint&fit=crop&fp-x=0.61&fp-y=0.4&h=75&ixlib=php-1.1.0&q=75&w=75&s=ff5d64be03025b1afda6ba6b046c4864)
Plumbers and electricians only have one set of rules to follow. Joe Seiwert wonders why that can’t happen for the septic service industry.
![Classy Truck of the Month - May 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fclassy_truck_rays_septic.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=44c6f3b6b69854e96fa2381eb8768030)
![Product Spotlight - May 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_keevac_2500-gallon_aluminum_vac_truck.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=e3e558e3a36f1c71e01097887b4eb96f)
![Product News - May 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fcues_lifter.jpg?crop=focalpoint&fit=crop&fp-x=0.49&fp-y=0.4&h=75&ixlib=php-1.1.0&q=75&w=75&s=7c00a02ffab7df8bfdc7b787e013626c)
Septic service professionals choose the right components to outfit vacuum trucks to make them easier to operate and comfortable. Here is an assortment of those accessories and components, along with several fully customizable trucks available.
As the busy season approaches, remember to show a sincere appreciation for front-line workers who keep the trucks moving and the vacuum pumps running.
![Caribbean Locale Creates Distinct Obstacles for a Pumping Business](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fv61a4648.jpg?crop=focalpoint&fit=crop&fp-x=0.52&fp-y=0.645&h=75&ixlib=php-1.1.0&q=75&w=75&s=609c11056272a0d9976b07b23a080f80)
Hurricane Hugo presented opportunities to serve his U.S. Virgin Islands neighbors. But Lew Henley continued to grow his island septic business for 30 years.