Inside the October 2020 Issue of Pumper
![Miller’s Services Discovers the Keys to Growing Beyond the Vacuum Hose](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2F06.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=a32fab4a9c75bafe7f706f5ed014312b)
As Virginia’s Jamie Miller focused on diversification and cross-training, profits soared, the crew prospered and customers kept calling back.
![Product Focus - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fallypro.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=58ba7be3ed9c8643fcfbd7b0f4ce014f)
New York lawmakers want to eliminate income tax from septic grants.
![Product Focus - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Foxford_plastics_systems_strongfence.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=daaecad8581297409fa59121f402bb33)
![Case Study - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fportalogix_case_study.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=4ab9def2aa3d0c5518e3d3cbe871d9e7)
The top priorities are to stay safe while working in the field and educate customers about proper septic system care.
![Decentralized Wastewater Systems Make Sense in Alberta](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-10-20_snapshot_-_alberta_2.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=c41ef7f2687528138bca36b3664f0e75)
‘With a well-trained professional organization of contractors and maintenance professionals, our industry can provide environmentally and socially responsible solutions to wastewater treatment.’
![Classy Truck of the Month - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fclassy_brenners.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=1e42e7d650fe5a7f87d884e0aa5e2750)
![Product News - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fvacall_p_series.jpg?crop=focalpoint&fit=crop&fp-x=0.425&fp-y=0.665&h=75&ixlib=php-1.1.0&q=75&w=75&s=fb26270ec2616c16a29a91319ae18d34)
![Product Spotlight - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_in_the_round_dewatering.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=b30076b28b46c2fa8e169748ebb1f4cf)
![Industry News - October 2020](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fkevin_shepard.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=9d66500b675723d7d690e32592f65000)
It’s not a good look when customers reach out to your Facebook page and see you haven’t promoted your company’s products or services in the past five years.
![Promote an Employee Without Upsetting the Team](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-10-20_building_the_business_-_jeff_haden_copy.jpg?crop=focalpoint&fit=crop&fp-x=0.55&fp-y=0.375&h=75&ixlib=php-1.1.0&q=75&w=75&s=424290219fd2234438106d057e941ad6)
Give that manager’s job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome.
The coronavirus has turned the business world on its ear. But there are ways to strengthen your wastewater company’s position in tough times.