Inside the February 2021 Issue of Pumper
![Brian and Mike McMullen are Committed to Providing a Personal Touch for Their Customers](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fjwb_092920_cole-mcmullen-040-final.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=69860e8a32c68f8487e584de2b505961)
McMullen Septic used an intelligent growth strategy and a strong family reputation to build a diversified and thriving business in southwest Delaware.
![It’s Your Father’s Pumper Built For Today’s Owner-Operator](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2F5y7a5192a.jpg?crop=focalpoint&fit=crop&fp-x=0.74&fp-y=0.59&h=75&ixlib=php-1.1.0&q=75&w=75&s=028df76d6f0ba30fea26b6ed39f9f5f5)
Our 2020 Classy Truck of the Year winner has old-school charm combined with the comfort and reliability of a new service vehicle.
![Effective Customer Service Starts by Following the Golden Rule](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-02-21_building_the_business_-_emily_safrin.jpg?crop=focalpoint&fit=crop&fp-x=0.575&fp-y=0.39&h=75&ixlib=php-1.1.0&q=75&w=75&s=fe45d41619db9255c325b88ca189e1d9)
These 3 strategies will help you close the first sale and create loyal followers for your pumping services.
![Product Focus - February 2021](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fdisinfect2_biospear.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=489e9a00f8404390f4f3dde331126dd2)
A rock-solid succession plan can save the day when the leader of a family pumping company passes away unexpectedly.
Pumps and pretreatment components are only part of the reason pumpers must carefully inspect pressure systems.
![Skip Norsic Finds a Diamond in the Rough](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fpum-02-21_snapshot_norsic.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=387b4ae4384c10a697ec9d680a32d0a1)
Searching for heirloom jewelry in the septic tank is one of the things that made the wastewater industry memorable for the past 50 years for this New York pumper.
![Classy Truck of the Month - February 2021](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fclassy_-_sims_on-site_4-20.jpg?crop=focalpoint&fit=crop&fp-x=0.465&fp-y=0.565&h=75&ixlib=php-1.1.0&q=75&w=75&s=8279d6255d1ac149509ce0d5f608782a)
We feature On-Site Sanitation, Mount Vernon, Ohio.
![Product Spotlight - February 2021](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fproduct_spotlight_imperial_industries_shatterproof_sighteye.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=75&ixlib=php-1.1.0&q=75&w=75&s=b9ce08ebd78e7e856b170b4cc1399569)
![Industry News - February 2021](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2Fmike_schweitzer.jpg?crop=focalpoint&fit=crop&fp-x=0.485&fp-y=0.37&h=75&ixlib=php-1.1.0&q=75&w=75&s=30757c4a9e4f5964a8823e77900f27dd)