Shaylin King, owner and operations manager of Mr. Rooter of Tri-Cities in Benton City, Wash., has seen success — including a repeat customer rate ranging from 65 to 75 percent — while providing plumbing, drain cleaning, sewer repair and replacement, and septic pumping services.
Drawing in new customers while holding onto existing clientele is a constant — and growing — challenge for any business, but there are strategies you can implement to help make this part of your regular practice. Many approaches are less expensive and complicated than you might...
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