![Turn Customer Complaints Into Learning Experiences](https://cole-pumper.imgix.net/https%3A%2F%2Fwww.pumper.com%2Fuploads%2Fimages%2F20131019ecpro_frazier_223-web.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=886f5ad5a486980148ea150a89dead37)
It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After the initial sting it’s time to swing into action. Be grateful your client told you they were unhappy about something because there’s a good chance...