As Virginia’s Jamie Miller focused on diversification and cross-training, profits soared, the crew prospered and customers kept calling back.

It’s not a good look when customers reach out to your Facebook page and see you haven’t promoted your company’s products or services in the past five years.

Give that manager’s job to the best candidate, then take these steps to ensure everyone on your crew is happy with the outcome.

The coronavirus has turned the business world on its ear. But there are ways to strengthen your wastewater company’s position in tough times.