Staying busy is no problem for this Ontario pumper, but finding enough help to keep up with everything is still a struggle

There are many options for employee ownership, but they all give workers a vested interest in the company

Hilly terrain makes Infiltrator Water Technologies chambers the drainfield media of choice for Palouse Valley Septic Service

In this week's septic-related news, a Florida couple's plumbing system is destroyed after a lightning strike ignites a methane buildup in the septic tank

Being an attentive listener not only provides you the opportunity to give customers what they want out of a job, but also puts you in a good position to clear up misunderstandings and prevent unrealistic expectations

Precautions must be taken to render the area of the old tank safe and free of environmental or public health impacts

Customers don't always know what kind of systems they have, much less how to properly take care of them. That's where Ken's Septic Service comes in.

Fair or not, customers apply different expectations for the kind of service they’ll receive from a business based solely on its size. No matter what size category you fall into, here’s how you can use those expectations to your advantage.