Build a customer retention program to fight back against large would-be operators who want to set up shop in your territory and take over.

Oklahoma’s Willco Septic doesn’t like to turn down work and is always willing to take on new wastewater services to keep customers happy.

From pumping to drain cleaning; portable sanitation to installing; and system inspections to farming, Iowa’s Paul Cooley never knows where the daily job board is going to send him.