Rather than use exit interviews to glean insights from departing employees, consider taking a more proactive approach with ‘stay’ interviews
Knowledge blindness could be hurting your team and business
Strategies targeted at improving the customer experience don’t have to equate to higher expenses
Collecting and responding to customer reviews will help boost your company’s recognition and profits
It’s tempting to want to please everyone and gain every customer you can, but in reality that mindset can hinder rather than help your business
Training someone may seem fairly straightforward in theory, but if you want that training to actually stick, you have to give it more careful consideration
Following these simple management principles will help you get the most out of your employees
Everyone is feeling the stress of this time in one way or another. As the leader of your company, that might require some adjustments in how you relate to your team.