You’re Not Just a Pumper. You’re a Teacher!

Service is more than pulling a lid and pumping a tank. Take time to educate the customer to encourage better care and longer life for their septic systems.

You’re Not Just a Pumper. You’re a Teacher!

Jim Anderson, Ph.D., is an emeritus professor at the University of Minnesota Department of Soil, Water and Climate and recipient of the pumping industry’s Ralph Macchio Lifetime Achievement Award. Email Jim questions about septic system maintenance and operation at editor@pumper.com.

As a septic system professional, your responsibilities start with the interaction and communication with the consumer. I always find it interesting to listen to my neighbors and friends around the lake I live on talk about their service provider. Since they have no idea — for the...

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